About the Company and the Role
Embright is an established coaching and training business that connects people to their innate embodied intelligence so they can live happier, healthier, higher-functioning lives.
We provide cutting-edge education and coaching in embodied leadership and applied mind-body science. We do not teach yoga, meditation, or martial arts, though our leadership-oriented work is inspired by all three. Our offers are unique, high-impact, and exceptionally well-received.
The individual in this role is responsible for strong execution in the day-to-day operations of the business. Your job will be to maintain and improve technical back-end course delivery systems, project manage program launches, provide exceptional customer service to client inquiries, and serve as executive assistant to the founder. We’re looking for a self-motivated problem solver with impeccable attention to detail and a warm and personable communication style.
We place high value on excellence, teamwork, personal responsibility, and continuous learning. We hold ourselves to high standards, and we expect you to do the same. That said, we like to have fun at work! Bring a sense of mirth and lighthearted laughter along with your high standards. The right candidate will be hardworking, motivated, conscientious, easily amused, and dedicated to their own personal and professional growth.
Key Responsibilities
Ensure customers have a seamlessly positive experience moving through our programs from first point of contact to last. Represent embright with the utmost warmth and respect for all.
Closely monitor and quickly respond to all emails to our support inbox, including inquiries about programs, coaching, books, special events, and more.
Project manage program launches and outreach projects. Set up back-end systems, manage enrollment, and provide ongoing customer and/or partner support.
Optimize and maintain all back-end technical systems. Analyze, streamline, and simplify systems and processes for greater efficiency.
Handle all administrative and operational tasks in a timely, efficient, and accurate manner. This may include booking travel, reporting on metrics, shipping, and other tasks as assigned.
Essential Required Qualities
Warmth. Personable and kind. Holds others with unconditional positive regard. Assumes good intent. Ensures customers feel held and cared for, whatever their question or our response.
Conscientious. Strong sense of accountability and meticulous attention to detail. Highly reliable with consistent follow-through. Prioritizes and manages time wisely. Rigorously adheres to privacy & security practices. Demonstrated commitment to continuous improvement. Thrives in a feedback-rich environment.
Strong Communication Skills. Proactive, simple, clear, and direct communication both verbally and in writing. Helps people with their inquires while holding boundaries with warmth and diplomacy. Translates technical issues to non-technical customers in a way they can understand. Spots and surfaces potential issues before they become problematic.
Proactive, Resourceful Problem Solver. Takes ownership and initiative within the boundaries of the role. Works well without a lot of direction. Flexible, adaptable, handles ambiguity well. Finds solutions to tricky technical issues. Successfully manages multiple competing priorities.
Positive and Optimistic. Sees the possibilities in new challenges, rather than the struggle. Presents potential solutions instead of problems. Frequently laughs at themselves and at life.
Genuine enthusiasm for the embright message and vision. Engaged and experienced in self-development, embodied learning, spiritual practice, and/or similar pursuits. Understands what sets embright apart and can communicate that to others.
Essential Required Skills
2-5 years of experience working in the online business environment. Extensive experience setting up and managing online programs and program launches.
Track record of successful work in a virtual environment. Self-motivated, proactively stays in contact, and meets deadlines without supervision.
Strong web 2.0 technical skills. Can quickly pick up any new application and run with it. Fluent with platforms such as Google Suite, WordPress, ConvertKit, Zoom, Slack, and others.
Strong administrative and project management skills. Organized and efficient. Finds satisfaction in completing minor and major administrative tasks. Demonstrated ability to identify and improve upon inefficiencies by building better systems.
Strong customer service skills. Timely, responsive, warm, and clear communications.
Flexible working hours. Available to manage the inbox during live events and throughout the week.
Experience implementing outreach projects such as joint venture, affiliate, or partner marketing is preferred.
Hiring Process
Interested? Terrific! Please complete this screening survey to apply. Position open until filled.
8-12 hours per week
Compensation is $35 to $55 per hour, DOE